Remote Healthcare Customer Advocate - Indiana

Join ImageNetLLC and Make a Difference in Healthcare

Are you a compassionate and results-oriented individual with a passion for helping others? Embark on a fulfilling career in healthcare with Imagenet, where you can make a genuine impact on people's lives.

About the Role:

ImageNetLLC is seeking dedicated and enthusiastic Remote Healthcare Customer Advocate to join our growing team. In this rewarding role, you'll play a vital part in providing exceptional support to our members and ensuring their positive healthcare experience.

Job Type: Temporary/Project Based - 100% Remote Position

Salary: $14.00 - $ 16.00 per hour 

Monday -Friday 10:00AM to 6:30PM EST

What We Offer: 

• Genuine work/life balance - a predictable schedule
• Paid training period 
• Medical, Dental, Life, Vision, HSA, 401K
• PTO

Key Responsibilities:

• Manage email correspondence
• Efficiently input and update member demographics, eligibility, plans and other key details.
• Verify member identification and process requests to edit contact information.
• Escalate unresolved complex matters to specialized teams.
• Maintain meticulous documentation within member databases.

What We’re Looking For:

To be successful in this role, you should have:

• A passion for customer service, taking pride in exceeding expectations and delivering exceptional experiences.
• Excellent teamwork skills, fostering a collaborative environment and supporting colleagues.
• Adaptability to change, seamlessly handling diverse scenarios and adjusting to evolving client needs.
• Excellent communication skills, both verbal and written, effectively expressing oneself in English
• Excellent soft skills, empathy, and de-escalation techniques to manage challenging situations

The Ideal Candidate:

In addition to the above requirements, the ideal candidate is:

• Strong computer skills and ability to learn proprietary systems.
• Experience in an office-based/ healthcare administration is a plus
• Manage high-volume email correspondence
• Must have reliable internet and technology for remote work.

COMPANY OVERVIEW

 Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. 

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers.  The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually.  The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.

Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.